At Arooj Store, we value our customers and strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- You have [X] days from the date of delivery to return an item.
- The item must be unused, in its original packaging, and in the same condition as received.
- To initiate a return, please contact us at aroojstore635@gmail.com with your order details.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 15 days, and the amount will be credited back to your original payment method.
- Shipping fees (if applicable) are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us at aroojstore635@gmail.com within 15 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Perishable goods (food, flowers, etc.)
- Intimate or hygiene-related items (e.g., undergarments, beauty products)
- Gift cards and digital products
Late or Missing Refunds
- If you haven’t received a refund yet, check with your bank or payment provider. It may take some time before the refund is officially posted.
- If the issue persists, contact us at +923172226669 / aroojstore635@gmail.com
Contact Us
For any questions about returns, refunds, or exchanges, feel free to reach out to us at:
📧 Email: aroojstore635@gmail.com
📞 Phone: +923172226669